Refund policy

Returns and Refunds Policy

Last updated: April 30, 2026

Linen drapes differently in person than it does on screen. Sometimes the wrap dress lands and the sleeve falls long, or the sandal runs a half size off, or the color reads cooler than the photograph. We have a return policy that respects that.

The 30-day window

You have 30 days from the day your order is delivered to start a return. The 30 days runs from the courier's recorded delivery date, not from the order date.

What we accept back

Pieces have to come back in unworn, original condition with the tags still attached. No deodorant marks. No perfume. No salt. No sand. We inspect every return. Pieces that come back showing wear cannot be refunded; we will write to you with photographs to talk through the next step.

What is not returnable

Pieces showing wear. Worn-in linen, sandals with tread marks, sweat or scent on the fabric.
Swimwear and intimates. Hygiene rules. Once the protective hygiene strip is removed, the piece is yours.
Final-sale clearance. Pieces marked "final sale" at the moment of purchase, typically end-of-collection remainders, are not eligible for return.

How to start a return

Write to support@coveandlinen.com with your order number and a sentence about why the piece is coming back. We send a return authorization (RMA) and the address to ship to. Returns received without an RMA cannot be processed.

Who pays for return shipping

Return shipping is the customer's responsibility unless the piece arrived defective or was sent in error from our side. In those cases, we cover the return shipping in full and we ask for photographs first so the issue can be documented. We recommend any return be sent with tracking. We cannot refund a piece that does not arrive.

Refund timing and method

Once the return arrives at our fulfillment partner and passes inspection, the refund is issued in 5 to 10 business days. Refunds go to the original payment method. Your bank typically takes another 2 to 5 business days to land it back on your statement, depending on the card.

Damaged or defective on arrival

If a piece arrives with a flaw, write within 14 days of delivery with photographs of the piece and the packaging. We send a prepaid return label, recall the piece for inspection, and either replace it or refund the order in full. You do not pay for return shipping in this case.

Size exchanges on apparel

Size exchanges are offered on apparel within the 30-day window. Write to support@coveandlinen.com with your order number and the new size. The customer covers return shipping for the original piece. We cover the outbound shipping of the new size if the same piece is in stock. If the new size is sold out, we refund the order in full so you can re-order on the next collection drop.

Returns outside the 30-day window

Past the 30 days, write to us anyway. Some cases work case by case (a delayed gift, a misdelivered package, a defect that surfaced late). We make no promises but we read every email.

Your statutory rights

This policy adds to, and does not replace, your statutory rights as a US consumer. If your home state offers protections beyond what is set out here, those protections still apply.